Frequently Asked Questions
About IDH
IDH was founded by Anisha and Rohan, a husband-and-wife team who left long careers in consulting to build a brand rooted in Indian memory & experiences — the objects, textures, and rituals that shape how we live. Rohan also works as an abstract artist under the name TonalityONE, with work featured in Elle Decor and seen in several projects featured on Architectural Digest, and Domain, IDW. A selection of his framed prints is available on IDH. You can read the full story here.
Each IDH piece is made by hand in small batches by artisans working with solid wood, cotton mâché & natural textiles. Because each piece passes through human hands, it carries a subtle signature — a variation in grain, tone, weave, or finish that is entirely its own. This is the mark of handcraft, and for us it's the whole point.
ORDERS & SHIPPING
Delivery timelines vary by order category.
- Decor, table lamps, cushion covers, and art prints - Typically delivered within 7–10 days of order confirmation.
- Our solid wood furniture pieces typically deliver within 8–10 weeks.
- The signature sculptural solid-wood floor lamp, also made to order, is delivered within 12–14 weeks.
Tracking details will be shared once your order has been dispatched.
Not yet. We currently ship only within India.
International shipping is on our roadmap — if you're writing from outside India and interested in a specific piece, drop us a note at hello@indiadesignhouse.com and we'll let you know as soon as we open up your region.
CANCELLATIONS, RETURNS & REFUNDS
For products that aren't made-to-order (e.g. cushion covers, decor objects), you can cancel within 24 hours of order confirmation by writing to hello@indiadesignhouse.com.
All made-to-order products like furniture, sculptural floor lamps and framed art prints are sent for production on confirmation and cannot be cancelled once underway.
Full details are on our Cancellation, Returns & Refunds page.
We recommend video-recording every IDH unboxing as a default practice.
Write to us within 48 hours at hello@indiadesignhouse.com with your order number, a short description, the unboxing video, and high-resolution photographs (3 angles, plus a zoom-in and zoom-out). The video should start from the sealed package and show the full unboxing and issue.
Please keep the product unused, with hangtags intact (where applicable), and in its original packaging. We recommend retaining all packaging materials until you’ve checked the piece.
We'll acknowledge your email and review the claim within 7 business days.
PRODUCT CARE & USE
Care depends on the material — each piece is designed to age well with the right attention.
Solid wood should be dusted regularly, kept away from direct sunlight and heat sources, and cleaned only with a soft cloth. Avoid chemical cleaners.
Cotton mâché must be kept dry at all times and should never be used to hold water, flowers, or any organic material.
Textiles must be professionally dry-cleaned only. Machine wash, hand wash, ironing, or the use of a garment steamer can damage the embroidery, appliqué work, and dyes.
Art prints are for indoor residential use only. Avoid direct sunlight, high-humidity areas, and AC vents. Always hold by the frame — never press or touch the canvas surface. Dust with a soft, dry microfibre cloth in one direction. For marks, dab gently with a lightly damp cloth and plain water only, and allow to air dry. Do not use chemical cleaners or abrasives.
Products with electrical components, such as lamps, should be used in accordance with the safety instructions provided.
For detailed guidance, please refer to the full care instructions on our Care page.
No — all IDH pieces are designed for indoor residential use only, unless we've confirmed otherwise in writing. Outdoor exposure, direct sunlight, and high humidity can cause damage to solid wood, cotton mâché, art prints, and natural textiles, and such damage isn't covered under defects. Cotton mâché pieces, in particular, must never be used to hold water, flowers, or fruit.
TRADE & COMMERCIAL
Yes — we work with interior designers, architects, hospitality projects, and corporate gifting on a case-by-case basis. For trade enquiries, bulk orders, or commercial projects, write to us at hello@indiadesignhouse.com with your project brief, approximate quantity, and timeline, and we'll come back with next steps.
STILL HAVE A QUESTION?