Terms and Conditions

1. ARN Lifestyle Private Limited shall throughout the Terms and Conditions be referred to as "ARN".
2. The words "You", "User", "Purchaser", "Consumer", used herein and interchangeably referred throughout the Terms and Conditions shall mean a Person logging into, browsing, or purchasing from the Website of ARN.
3. That www.indiadesignhouse.com shall throughout the Terms and Conditions be referred to as "Website", owned and managed by ARN.
4. That "India Design House" is the trade name of ARN for carrying out its business, including but not limited to, selling of furniture, home décor, home furnishing etc. That India Design House shall throughout the Terms and Conditions be referred to as "IDH".
5. The items sold by ARN under the branding of IDH or otherwise through the Website shall be termed throughout the Terms and Conditions as "Product". The plural form shall also refer to the same meaning as ascribed herein.
6. The word "Person" shall mean both natural and juristic entities.
7. The "Effective Date" of Terms and Conditions shall be the date when it is published on the Website.
8. The "Updated Date" shall refer to the date when the Terms and Conditions were last modified, amended or altered.
9. That the order for Products within permissible quantity, as allowed on the Website, shall be referred to as "Individual Quantity", and the order for Products more than the permissible quantity shall be deemed as "Intermediate & Bulk Quantity".
10. The word "Territory" shall mean the geographical territory of Republic of India, excluding those places in India wherein ARN is not providing delivery, services.

That ARN, doing business as IDH, is engaged in retail, bespoke designing of furniture, home décor items, home furnishing items and textile products. That ARN sells its Products directly to the Consumers through its Website.

1. The Website is owned by ARN and is managed, maintained through third-party service providers. That the Website is hosted on Shopify's platform, which is run and operated by Shopify Commerce Singapore Pte Ltd.
2. That the contents published on the Website are exclusive and proprietary information of ARN.
3. That any Person of 18 years of age, competent to give requisite information and legally competent to contract can only use, access or purchase from the Website. That by accessing the Website it is admitted by You that you fulfil the age and other legal requirements.
4. That any Person accessing the Website for or on behalf of a juristic entity shall be deemed to be duly authorized to bind such entity into a legally binding contract.
5. That a User cannot purchase Products via Website for Commercial orders and bespoke products.
6. That the designs, contents, pictures, catalogues, furniture designs, lighting fixtures, decorative accessories, design on soft furnishings, textile, packaging concepts, 3D Models, CAD Drawings, renders, visual and functional design elements and everything thereon the Website, unless specifically disclaimed, is proprietary property of ARN and cannot be reproduced, copied, reproduced with modification, modified, altered, or cited in any manner or form without the express written consent and approval of ARN, and such assent, if any, shall be solely at the discretion of ARN.
7. That orders for purchase of Products shall only be received through the Website and the mode as specified in Clause 16 of the Terms ("Permissible Modes").
8. That any orders received other than the Permissible Modes shall not be considered as a valid order and no rights or obligations shall accrue out of it.
9. That any enquiry over the email or over the phone call for products other than Commercial and bespoke shall not be construed as a valid placement of order. That for Commercial, bespoke orders, a User can reach out at hello@indiadesignhouse.com.
10. That a User is granted access to view the Products displayed therein the Website, know about its specifications, price, product reviews posted by other Users and all relevant information regarding it, and thereafter, upon finding it fit to its likeness purchase it ("Limited User Access").
11. That any unauthorized production, adaption, citation, modification, alteration, reproduction, reverse engineering of the designs, contents, pictures, catalogues and everything there on the Website shall constitute a breach of the Terms.
12. The access granted shall not be misused for any unauthorized activities as specified in sub-clause (k) and there should be no deployment of tools, applications and other means to extract private and confidential data, such as User information, payment details, and data collection / data mining from the Website. That any misuse of granted access shall be construed as a breach of Terms.
13. Any act by the User which jeopardizes the safety, integrity, user convenience, by running applications, infecting the system with malwares, hacking the Website and its system shall constitute a breach of the Terms.
14. That ARN reserves the right to permanently restrict, stop the access of any User breaching the Terms. Further, ARN shall on finding any User indulging into unauthorized activities, shall in addition to the aforesaid, may avail appropriate remedies, action available under law.

1. That ARN is offering the following Products on its Websites: (i) Furniture Products, (ii) Cotton Mache Décor / Lighting Products, (iii) Textile Products and (iv) Framed Prints
2. ARN exerts best effort in providing all the necessary information about the Products to assist Users in making an informed purchase.
3. The Website has the following necessary information about a Product:
   1. A high-resolution photograph of the Product displaying the shape, design, colour, contours and depth. However, notwithstanding the foregoing, ARN vide these photographs has deployed its reasonable efforts in showcasing a pictorial representation of the products, that resembles the actual products. However, the color, resolution of the photograph may vary, depending on the monitor, screen the Product is viewed at. Further, this photograph is representative in nature, and the appearance of Product may vary due to the natural characteristics of their material and the light reflected from them while capturing the photograph. For more details the product page should be referred to.
   2. A clear product specification like the material used and dimension.
   3. Clear directions on how to use it, clean it and maintain it for reasonable longevity.
   4. Price of a Product, applicable GST and shipping cost.
   5. Estimated date of dispatch from store / factory and date of scheduled delivery.
   6. Availability of stock.
   7. Applicable discounts or scheme on any Product, if any.
   8. Product Care and use conditions, if given on a specific product.
4. The product package delivered to a Consumer shall contain a physical invoice, product installation sheet (where applicable), directions of usage and care. That a purchaser is obligated to read over and understand these instructions before using the Product.
5. The pictures of Products are illustrative in nature, and the actual product may slightly vary in its appearance, color, shape and size.
6. The dimensions of the Product are approximate, and the actual size may slightly differ.
7. That the instructions in form of product installation (where applicable) / usage sheet, directions of usage and care, are integral part of the Terms and constitute to form a binding agreement with the Purchaser.
8. Omission to adhere to such pivotal instructions would void any claim against the Product.
9. Placing an order for purchase shall be considered of having read all the necessary information therein the Website for said Product, hence, it is necessary that the User before placing an order and before making payment towards the order shall go through all the provided information.
10. ARN may discontinue any Product at its discretion without any prior notice. The discontinuation would apply even when the Product has been placed in cart for future purchase and has not placed an order against it on the date of discontinuation.

1. The pricing of a Product will only be displayed in INR and components of GST and shipping cost, whether inclusive or exclusive shall depend on Product-to-Product.
2. The shipping cost shall be ascertained from the delivery address of said Consumer.
3. Complete advance payment needs to be made for placing an order.
4. The order confirmation will not be generated if remittance of Product price is not received, however, if the amount has been deducted from the User's account the same shall be returned within a stipulated time as prescribed by User's bank / financial institution.
5. In case the payment is received in ARN's system with some delay, the order confirmation shall be issued without any delay.
6. The pricing of a Product is ascertained by ARN and may be modified, increased or decreased at its discretion without prior notice.
7. The pricing of a Product is subject to change even when the Product has been placed in cart for future purchase and no order has been placed until the date of such change.
8. ARN reserves the right to correct the pricing of a Product if due to an error an incorrect pricing has been listed on the Website.
9. If an order has been placed against such an incorrect priced Product, ARN reserves the right to withdraw the order confirmation and refund the entire sum to such Purchaser within seven (7) working days.
10. ARN reserves the right to withdraw order confirmation from such other orders as well which had inadvertently been listed on the Website or due to error, kept showing available for order placement, wherein, the stock is over or not replenished yet. The sum received in such scenarios shall also be refunded in entirety within seven (7) working days.
11. Cancellations to orders by ARN shall be communicated to the Purchaser on their email address, provided at the time of placing order.
12. ARN reserves the right to withdraw, modify any scheme, discount or rewards applicable to any Product.
13. The payments for Products can only be made through the payment options specified thereat the payment page.

The display of Products on the Website is an invitation to offer, and placement of order constitutes an offer; for a valid offer payment must be made as per the payment terms therein. However, the binding contract does not comes into existence when ARN confirms the order, but only upon shipment of such order a binding contract comes in place. However, ARN reserves the right to not undertake or process any order placed with it at its discretion prior to entering a binding contract. Similarly, a Purchaser may cancel an order: (i) in case of furniture and art prints - no cancellation is permitted once the order is confirmed by ARN and is sent for production (ii) in case of other products - within 24 hours of order confirmation by ARN.

1. The shipping of Products is provided within the Territory only.
2. A User shall check therein the Website whether the Product can be delivered at its address before placing an order.
3. The delivery time and cost of shipping shall be determined by the Purchaser's delivery address.
4. That ARN provides delivery of its Products through a third-party logistic partner, thus, the delivery timeline is not within its control.
5. The delivery schedule at the time of placing an order is only indicative, as there are multiple external factors, like closure of roads, highways, expressways, repair, construction work going on such roads, highways, expressways, impacting flow of traffic, impact on traffic due to an event or accident, bandh, road blockade etc. which may impact the strict adherence of the time schedule.
6. That upon dispatch of the Product, ARN shall provide the tracking number and other requisite information, link and customer care number to Consumer for tracking the shipment status.
7. That conditions like complete road blockage due to civil unrest, protest, riots, war, destruction, collapse of motorable carriageway due to natural calamity, war, civil unrest shall be considered as force majeure events.
8. If the delivery of shipment is not completed within twenty (20) days after the occurrence of force majeure event or if the force majeure event continues for more than twenty (20) days, the order for such Product shall stand cancelled and refund of the sale price shall be initiated within 10 (ten) days, unless the Purchaser is willing to accept the delivery at a later date as confirmed by ARN.
9. Slight delay not exceeding 20 days in delivering the Product due to prevailing external circumstances shall not constitute a deficiency in services and entitle the Consumer to cancel the order on account of non-delivery.
10. That the Products shall be packaged in a manner to provide safety against damage during transit, as protected by vendors dealing in like products. The packaging involves but is not restricted to corrugated ply box, foam corner protectors, foam sheets (where applicable), protective bubble wraps.
11. That the packaging of every Product shall be done on basis of its exposure to risk during transit, tensile strength of the Product and other factors which are necessary while shipping the Product.
12. The shipping cost is inclusive of packaging expense.

1. That a User can avail ARN's services of bespoke products via email hello@indiadesignhouse.com.
2. A reference catalogue of bespoke product is available on the Website for User's understanding about the sort of work undertaken by ARN.
3. The request for bespoke product is initiated with submission of a request via email at abovementioned address along with design reference by the User, thereafter the design is assessed for material, colour, tone, contours, polishing, dimension, approximate weight, tensile strength etc., upon finalization of the design with the User it is sent for production.
4. Upon finalization of the design an estimate cost is shared with the User. However, such costs are only an estimate figure, the actual payable cost is shared before the dispatch of the Product.
5. Upon completion of the Product, the actual payable cost is shared and the remittance of the same is to be made in full for dispatch of the Product.
6. That as bespoke product is made as per the specifications of a Purchaser, there is no standard timeline for completion of the project and is dependent upon the design submitted.
7. That an estimate timeline for the making is shared at conceptualization of the design. However, these timelines are tentative. The timeline shared at finalization of the design shall always have a lead time of at least 45 days, which may increase depending upon the respective design, or as mutually agreed upon by both parties.
8. That the time required in the planning phase is not part of the production timeline. The total time required on the project is = time required in planning phase + production timeline.
9. That an order for bespoke product cannot be cancelled after the design has been finalized. That a User may cancel the order at preliminary stage of conceptualization phase or just after submission of the request, thereafter, the order cannot be cancelled.
10. That if a User abandons its order or does not pursue its order or cancels it contrary to 8(i), the fees paid towards conceptualization or the product cost price, if any, shall stand forfeited.
11. ARN reserves the sole discretion to permit request for bespoke order to be cancelled by a User after a binding contract or not forfeit the fees or cost price paid, if any, by a User. However, such discretion shall be exercised judiciously by ARN and cannot be claimed as a matter of right by the User.
12. ARN reserves the right to cancel a bespoke order with forfeiture of advance sum if there is inordinate delay at the end of User in finalizing the design, or if ARN comes to know about the insolvency, bankruptcy of such User, or if ARN is complained about undignified, unruly, conduct, treatment by such User with the staff, personnel or team of ARN engaged in such bespoke project.
13. That a Purchaser is entitled to cancel the order if there is inordinate delay in commencing and completing the making of such bespoke order. Explanation: Commencing phase is the process as defined in 8(c) and till finalization of the design, and the Completing phase is from finalized design stage till completion of production of Product as agreed under 8(g) and 8(h).
14. That the costs for bespoke product shall be exclusive of GST and the shipping cost.
15. That the Purchaser shall be solely responsible for getting the bespoke product shipped at its cost to its destination if it is not within the Territory. That in such scenario, ARN shall only be obligated to undertake packaging responsibilities as stated in sub-clause (k) of Clause 7, limiting to the extent it would have exercised while delivering by itself. However, the Purchaser would be obligated to pay upfront the cost of packaging in actuals to ARN.
16. That if delivery destination is within the Territory, then clause 7 shall become applicable on such order.
17. That if a Purchaser opts out of the delivery services provided by ARN, then clause 7 shall not be applicable in entirety and ARN shall not be liable for any issues, concerns, damages arising out delivery undertaken by a third-party.
18. That a binding contract comes into place upon finalization of the design. However, ARN reserves the right to not undertake or process any order placed with it at its discretion prior to commencement of a binding contract.

1. That a User is permitted to place orders for a specific quantity only, as permitted by the website.
2. That any orders more than the permissible quantity shall be considered as commercial order or for Commercial Purpose.
3. That Intermediate & Bulk Order shall not be ordered for the purpose of reselling, rebranding or for retail purpose. ARN's Products are strictly not for reselling, rebranding or for retail. However, Intermediate & Bulk Order can be placed or ordered on behalf of a Consumer vide a valid authority letter for doing the same.
4. That the Intermediate & Bulk Order is only for the retail Products available on the Website.
5. That ARN may at its discretion take Intermediate & Bulk Orders for bespoke products.
6. That the Intermediate & Bulk Orders can be placed by submitting a request at hello@indiadesignhouse.com specifying the Product ID and Product Type as mentioned therein the Website along with quantity.
7. That ARN shall revert to the query with estimated timeline for making of selected Product along with the total cost, which shall be exclusive of GST and shipping cost.
8. That upon confirmation from the User on the estimated timeline for making and its cost, a request for full payment shall be raised by ARN.
9. That upon receipt of full payment against the Intermediate & Bulk Order, the process of making the selected Product shall commence.
10. That the Intermediate & Bulk Order shall have a lead time of at least 45 days, and if the order is voluminous, the lead time may increase from the specified days to days suitable for completing the order with quality.
11. The Intermediate & Bulk Order once paid for in full cannot be cancelled if the making process has commenced.
12. That if a User abandons its order or does not pursue its order, the entire amount paid shall stand forfeited. However, after production, such User within 15 days can get the Product picked at his own cost from the site with prior intimation to ARN. That ARN shall have no objection against getting the Product picked by such User. If said User does not take delivery of its ready Products within 15 days, then ARN at its discretion as deemed fit shall take decision regarding it.
13. ARN reserves the right to cancel an Intermediate & Bulk Order with forfeiture of advance sum if ARN comes to know about the insolvency, bankruptcy of such User, or if ARN is complained about undignified, unruly, conduct, treatment by such User with the staff, personnel or team of ARN engaged in completing such order.
14. That a Purchaser is entitled to cancel the Intermediate & Bulk Order if there is inordinate delay in commencing and completing the making of such order. Explanation: Commencing phase is the process as defined in 9(i), wherein under 9(h) after the cost and estimate time is confirmed by Purchaser, the selected Product is sent for production, and the Completing phase is when the production of said Product is completed as per 9(h) and 9(j).
15. That the prices of Intermediate & Bulk Order shall be exclusive of GST and the shipping cost.
16. That the Purchaser shall be solely responsible for getting the Intermediate & Bulk Order shipped at its cost to its destination if it is not within the Territory. That in such a scenario, ARN shall only be obligated to undertake packaging responsibilities as stated in sub-clause (k) of Clause 7, limiting to the extent it would have exercised while delivering by itself. However, the Purchaser would be obligated to pay upfront the cost of packaging in actuals to ARN, as packaging is part of the shipping cost.
17. That if delivery destination is within the Territory, then clause 7 shall become applicable of such order.
18. That if a Purchaser opts out of the delivery services provided by ARN, then clause 7 shall not be applicable in entirety and ARN shall not be liable for any issues, concerns, damages arising out delivery undertaken by a third-party.
19. That a binding contract comes into place when ARN communicates the production initiation to the Purchaser. However, ARN reserves the right to not undertake or process any order placed with it at its discretion prior to commencement of a binding contract.

1. Presently, ARN is not taking international orders and shipping orders outside the Republic of India.

1. That ARN from time to time may offer Loyalty membership for Users intending to avail benefits offered thereunder. The terms and conditions for loyalty membership will be mentioned in detail on the Website perusal and subscription.
2. That from time-to-time ARN may offer discounts on its Product. The terms for availing those discounts will be in detail mentioned therein the Website.

1. For retail Products and Commercial
   1. ARN herein expressly, impliedly claims that the designs of Products displayed therein the Website is owned by ARN. The Products has been curated for achieving the desired results with respect to design, tone, finish, contours and achieving durability with due care. ARN has ensured that the Products produced are free from any defects in design, is fit to be used for the desired purpose its produced for, is of merchantable quality, has been produced in workmanlike manner with due care in workmanship. ARN herein expressly disclaims that such Products are not built-to-suit product and not produced for serving a customized purpose. ARN herein expressly states that the polish, coat, dye and any other treatments given to their respective Products are to achieve durability of a reasonable standard, and that such durability with due care can help in prolonging such period, however, natural weathering of the materials shall not be construed as a defect.
   2. ARN herein expressly states that the polish, the coat, the lustre, the texture, the shape of a Product are not for lifelong and with regular use and wear and tear will weather, as change in characteristic is the genuine phenomenon of the materials used therein the Products.
   3. That change in shade, tone, lustre shall naturally take place with exposure and interaction with the environment the Product is placed in.
   4. ARN disclaims any claims towards such genuine phenomenon naturally impacting the materials thereby leading to some change in the Products.
   5. That any claim regarding Quality of the Product covers only material defects, damages caused in transit and Product not being in merchantable quality.
2. For Built-to-Suit / Bespoke Product
   1. ARN herein expressly, impliedly claims that the designs of bespoke product are made as per the specifications provided by the Purchaser. The bespoke product is produced by ARN after detailed discussion, conceptualization of design, assortment of materials to be used, seeking approval on the finish and tone and any other specific treatments stated by Purchaser. ARN has ensured that the product produced is free from any defects in design, is fit to be used for the desired purpose its produced for, is of merchantable quality, has been produced in workmanlike manner with due care in workmanship. ARN herein expressly states that the polish, coat, dye and any other treatments given to the bespoke product is as per Purchaser's specifications.
   2. ARN herein expressly states that it has expressly explained to the Purchaser about the characteristics of, the materials used, the polish, the texture, the shape, the treatment done to the product, its durability and other necessary facts about the product.
   3. The Purchaser understands that change in shade, tone, lustre shall naturally take place with exposure and interaction with the environment the Product is placed in.
   4. ARN disclaims any claims towards such genuine phenomenon naturally impacting the materials thereby leading to some change in the product.
   5. That any claim regarding Quality of the Product covers only material defects, product not being in merchantable quality, not fit to use and when received damaged (if shipping is applicable).

1. That only when there: (1) is material defect, (2) it is not in merchantable quality, (3) it is not fit to use, (4) is received damaged, (5) is different from what had been ordered or (5) the specifications has high degree of variation or (6) the Products have been recalled by ARN for reasons as aforementioned, shall the Consumer be eligible under the Warranty to get replacement or refund.
2. That in case of a bespoke product, ARN will first attempt repair of such product, and if repair is not feasible or that such defect or quality issue cannot be resolved through repair, then ARN shall refund the entire amount. However, notwithstanding the foregoing, ARN reserves the right to exercise its discretion with respect to whether it requires to undertake repair, refund or complete replacement.
3. That if the Product / (bespoke) is received damaged, then the Purchaser shall within 48 hours intimate ARN about such damage via email at: hello@indiadesignhouse.com
4. It is pertinent that such intimation should be accompanied with high-resolution photograph clearly showing the damage from at least three (3) angles and one (1) zoom in and zoom out picture.
5. Along with the photographs, every Consumer shall at the time of opening the parcel video-record the unboxing as a default procedure so that in case of receipt of damaged product, such video can be submitted along with the intimation email.
6. The unboxing video must: (1) Begin with the sealed package (2) Show entire unboxing & unwrapping (3) Clearly highlight defect(s) or damage.
7. That, similarly, defect, damage in an electrical Product should also be video graphed and photographed.
8. That any claim not accompanying the video and photographs may not be considered for replacement or refund, further, ARN reserves the right to seek additional documents for assessing the claim.
9. Claim Process:
   1. That all claims under 14(a) should be made within 48 hours. Within seven (7) business days of receipt of email intimating about damage, defect, ARN would review the claims. The business days shall exclude Saturdays & Sundays, and every government declared public holiday.
   2. That to completely access the issue, ARN may seek additional documents, information, or description of the issue, defect or damage, from the Consumer, and if required shall arrange for getting such Product retrieved for inspection at its cost.
   3. That the claims wherein defect and/or damage is ascertained, ARN may arrange for replacement.
   4. That only when replacement is not feasible, ARN at its discretion may issue refund.
   5. That in case of bespoke product, wherein defect and/or damage is ascertained, then ARN will refund the entire amount.
10. That claims in which refund is approved, the amount shall be remitted into the account of source, from where the sum was received. The refund of such sum shall be made within 7-10 business days. Further, if the amount cannot be refunded to the source account, the Consumer shall be contacted for making payment in an alternative bank account. For any delay in refund due to reasons attributed at end of Consumer's bank account, will not be construed as a delay and ARN shall not be held accountable for the same.
11. The claims in which replacement is approved, ARN shall bear the cost of retrieving the damaged, defective Product from the Consumer. ARN shall communicate with the Consumer a tentative timeline for sending across the replacement Product. The cost of such shipment will be borne by ARN.
12. That in case of claims for replacement when material defect, damage is not ascertained by ARN, a Consumer shall not be entitled for a refund or replacement. In case said Product was retrieved for inspection, ARN shall arrange for re-transportation of the Product at Consumer's expense. That ARN shall within 7-10 business days of having communicated its assessment with the Consumer concerned, initiate the return process. That expense of re-transporting the Product shall be payable in advance by the Consumer concerned.
13. What shall NOT be considered a defect, merchantability issue, or unfit for use

    General – Applies to All Products

    1. Normal wear and tear or signs of ageing consistent with the product's materials and age.
    2. Any damage or malfunction resulting from the consumer's improper use of the product, or use contrary to the 'material description' and 'directions to care' provided.
    3. Consumer dissatisfaction with aesthetic appearance, including personal preference regarding design, colour, or finish.
    4. Any damage arising from outdoor use, prolonged direct sunlight, high-humidity environments, or non-residential use. All IDH products are designed for indoor residential use only unless explicitly stated otherwise on the product page or when approved in written by ARN for non-residential use.

    Furniture

    5. Natural grain variation, knots, colour variation, and seasonal movement inherent to solid wood.
    6. Minor surface irregularities, tool marks, or handcraft variations that do not affect the functionality or structural integrity of the product.
    7. Minor variation in tone or finishing, consistent with handcrafted production.
    8. Variation in dimensions of up to ±5% of the stated measurement, consistent with handcrafted production.
    9. Slight differences in wood stains or polish between the product and website photographs.
    10. Unevenness or wobbliness due to imperfect or uneven flooring at the delivery address.
    11. Natural pest infestation occurring after delivery, where the product was not found to be infested at the time of dispatch.

    Lamps

    12. Subtle variation in tone or finishing of the lamp body, consistent with handcrafted production.
    13. Variation in dimensions of up to ±5% for wood-based products and up to ±10% for cotton mache products of the stated measurement.
    14. Minor surface irregularities or handcraft variations that do not affect the functionality or electrical safety of the product.
    15. Any damage, injury, or electrical incident arising from: use of incompatible bulbs or electrical accessories not recommended in the product care instructions; modification or rewiring of electrical components by any person; or improper installation. Customers are advised to follow all electrical safety instructions included with the product.

    Cotton Mâché Décor

    16. Minor surface texture irregularities, slight colour gradation, and small air pockets consistent with handcraft production.
    17. Subtle variation in tone or finishing, consistent with handcrafted production.
    18. Variation in dimensions of up to ±10% of the stated measurement.
    19. Any damage resulting from outdoor placement, exposure to moisture, water, humidity, or use as a vessel for water, fruits, flowers, or any liquid or organic material. Cotton mâché products must not be used to hold water, fruits, or flowers and must not be placed outdoors or in high-humidity environments.

    Textiles

    20. Subtle variation in tone consistent with natural dye processes.
    21. Natural characteristics of cotton, including minor shrinkage of up to 3–5% after first professional dry-clean, slight softening of hand-feel with use, and natural slub variations in weave.
    22. Minor variations in embroidery density, thread tension, or surface pattern registration consistent with hand-embroidery processes.
    23. Any damage, colour loss, or distortion resulting from machine washing, hand washing, steaming, or any cleaning method other than professional dry-cleaning as specified in the product care insert. All IDH textile products must be professionally dry-cleaned only.
    24. Slight differences in fabric texture between the product and website photographs.

    Framed Prints

    25. Subtle variation in colour tone between the product and website photographs, attributable to screen display settings or the natural characteristics of print materials.
    26. Characteristics inherent to abstract art, including intentional distortion, non-uniform ink distribution, and absence of defined design boundaries, which are deliberate artistic choices and do not constitute print defects.

General — Applies to All Products

1. Product received significantly different from the description on the product page, beyond the tolerances stated in Clause 14(l).
2. Product not fit for its intended purpose due to a manufacturing fault.
3. Transit damage reported within 48 hours of delivery with supporting unboxing video and photographic evidence as required under Clause 14(c).

Furniture

4. Uneven or wobbly despite proper installation on level flooring.
5. Weak joints causing or at risk of causing collapse under normal use.
6. Cracked or split wood not attributable to seasonal movement or natural grain characteristics.
7. Splits expanding due to improper or poor seasoning of wood at the manufacturing stage.
8. Misaligned joints or screws causing structural instability.
9. Visible termite damage present at the time of delivery.
10. Rough, grainy, or uneven finish beyond normal handcraft variation.
11. Structural failure or collapse under normal and reasonable use conditions.

Lamps

12. Deep structural cracks in the lamp body that worsen with heat generated by the lamp.
13. Loose wiring causing sparks or electrical hazard.
14. Non-functional switch upon first use.
15. Body deforming or melting due to heat of lamp under normal use with a compatible bulb.
16. Bulb holder not securely fixed.
17. Detached socket.
18. Non-insulated wiring.
19. Burning smell during use under normal operating conditions.
20. Internal fracture causing structural instability.
21. Defect in base causing the product to not stand upright on a level surface.
22. Structural cracks that compromise the integrity or stability of the lamp body, distinct from surface texture variations inherent to cotton mâché.

Cotton Mâché Décor

23. Deep structural cracks compromising the integrity or stability of the product.
24. Visible mould or fungal growth present at the time of delivery.
25. Defect in base causing the product to not stand upright on a level surface.
26. Significant finish or paint peeling beyond normal handcraft variation, occurring within 30 days of delivery under normal indoor use.

Textiles

27. Stitching unravelling after first use under normal handling.
28. Material difference in size significantly beyond the 5% dimensional tolerance stated in Clause 14(l).
29. Defective or broken zipper upon first use.
30. Significant colour bleeding after professional dry-cleaning carried out in accordance with the product care instructions.
31. Fabric tearing under normal handling, not attributable to sharp objects, excessive force, or misuse.

Framed Prints

32. Blurred image not attributable to the intentional style of the artwork.
33. Visible horizontal or vertical lines across the print surface.
34. Fading within weeks of delivery under normal indoor lighting conditions.
35. Wrong design delivered, materially different from the product ordered.
36. Image cropped in a manner inconsistent with the product page.
37. Cracks in the frame.
38. Frame opening at joints.
39. Peeling lamination.
40. Major scratches on the frame or print surface.
41. Paint peeling from the frame.
42. Uneven finish on the frame.
43. Cloudy or distorted viewing surface on framed prints with a protective cover.

ARN avails services of third-party payment gateway for facilitating payment and refund. That such third-party payment gateway service provider levy 'transaction fee' on every refund. That the 'transaction fee' shall be borne by:

1. ARN If:
   1. Order is cancelled as per clause 6, 8(r), 8(m), 9(n) and 9(s).
   2. The refund is initiated under clause 14(a) and (b), after the shortcoming has been confirmed. However, notwithstanding the foregoing, confirmation for shortcomings is not required in case of recall of Products by ARN.
2. Purchaser If:
   1. Order is cancelled as per clause 6, 8(k), 8(l) [when ARN approves the request of no forfeiture as per 8(k)], 9(k) and 9(m).

1. That ARN own designs of all Products, except Framed Paintings, published therein the Website. ARN has the authority to sell the Framed Paintings in the capacity of a retailer.
2. That all the contents (blogs, product description, articles), photographs, images, illustrations, videos, audio files, infographics, PDFs, CADs, catalogues, downloadable materials are proprietary and intellectual property of ARN.
3. That overall visual design of the Website, page layout, UI elements, graphics and themes are proprietary and intellectual property of ARN.
4. The source code (HTML, CSS, Javascript, backend code, mobile site / code), computer programs of the Website and other computer applications developed by ARN is proprietary and intellectual property of ARN.
5. That the Website name, tradename, logo, tagline, domain name, company name is the property of ARN.
6. That the Terms and Privacy Policy and other terms and conditions are proprietary property of ARN.
7. That the customer list and customer data is proprietary information of ARN.
8. That nobody can use ARN's intellectual property without its express authorization. Unauthorized use of ARN's intellectual property shall constitute as a breach of Terms, thereby leading to automatic termination of the sale order(s) with such User, Consumer, with forfeiture of any or all sums paid by it. In addition to the aforesaid, ARN's may use any or all legal remedies available to it against this unauthorized use.

1. That ARN at its discretion other than its Website may sell the Products through authorized retailers, third-party e-commerce marketplace vendors.
2. That a list of authorized retailers and third-party e-commerce marketplace vendors shall be mentioned herein the Website.
3. Any purchase from other than the Website, authorized retailers and authorized third-party e-commerce marketplace vendors shall void the warranty on Product and will make 'Refund and Replacement' inapplicable.
4. That the Products sold through authorized retailers and third-party e-commerce marketplace vendors shall be governed by the terms and conditions of such vendors.
5. That commercial reselling, rebranding, reverse engineering, reproducing, of the Product, without prior written consent of ARN is strictly prohibited.
6. That non-commercial reselling by a First Consumer shall not convey the 'Warranty', 'Refund and Replacement' provisions to such transfer. However, ARN reserves the right to permit extension of Terms upon reselling, first requiring an approval intimation via email to be sent to ARN. Thereafter assessing the Product, ARN communicates its rejection or grant for such transfer, with certain conditions, if any. Such approval will be given on case-to-case basis, and no discretion can be exercised upon efflux of 6 months (in case of furniture), 3 months (in case of lamps) and 1 month (in case of textile) from the date of primary sale.

1. That a User is permitted to share its product, delivery, and overall experience with ARN, product feedback, gratitude etc. However, Users are refrained for posting uncorroborated, false allegations intended to purposely demean, bring harm to reputation of ARN.
2. That Users are refrained from trolling, demeaning, passing derogatory comments on the Website, other third party social platforms against ARN and other Users.
3. That Users are refrained from posting any query, issue or complaint on Website, but should only address these to the designated person as mentioned therein the Website.
4. That ARN reserves the right to block any such User who is violating the terms of Website Usage and the terms of decorum as stated herein and is at liberty to take all other actions which are deemed appropriate in interest of ARN and all the other Users.
5. The User by voluntarily posting its comments, feedback, reviews, overall experience, pictures etc. on the Website permits ARN to use them for marketing its products.

1. That a Consumer needs to adhere to the 'material description' and 'directions to care' strictly which is part of the product package.
2. Any harm arising out of use of Product, while disregarding the 'material description' and 'directions to care' shall not make ARN liable for any such harm.
3. That ARN shall solely be liable for any liability if the harm is caused due to material defect and defect in design only. However, if such defect was not latent, visibility identifiable and the same was not reported to ARN as per 'Refund and Replacement' clause, and despite a patent defect the Consumer used the Product thereby resulting into harm, then ARN shall not be liable for such harm.
4. ARN disclaims liability for any loss, damage, consequential loss attributed to the use Product.
5. That ARN shall not be liable for any harm if the Product had been modified, altered, used against the 'material description' and 'directions to care', also wherein the Product is misused, is used in undesignated places, in environment and conditions not permitted or directed against, or is used for non-residential purpose and place, unless explicitly permitted by ARN.
6. That ARN shall not be liable for any harm if the installation of Product is done through an uncertified professional.

1. The liability of ARN arising under the Terms is limited to only the cost of the Product i.e. (Price of Product + GST + Shipping cost (wherein applicable).
2. That ARN shall not be liable for any loss, harm, damages, consequential loss, indirect loss and damages, loss of profit and any other liability other than what has been agreed herein to the extent and specified above.

1. A User, Consumer shall indemnify ARN for breach of clause 3(k), (l), (m) and (n) and 17(a) and (b) of the Terms.
2. That ARN shall indemnify a User, Consumer if the personal data shared by such User, Consumer with ARN for the purpose of order could not be protected, however, ARN would not be liable if such failure to protect is attributed due to negligence of third party service provider, unwarranted, negligent, omission or commission of act by third party service provider its employees or agents, fraud, criminal activity, a tortious activity, third-party system sabotage committed against ARN.

1. That ARN shall not be held at breach of the Terms if performance of contract between ARN and Consumer could not be performed due to force majeure events.
2. The force majeure events shall comprise of acts of god, war, riots, state, national level protest, bandh, closure of the manufacturing unit not because ARN's non-compliance to any law but due to directives or policy issue by State or Central Government, change in laws, change in government (State, Central) policies, pandemic, epidemic, sabotage of the manufacturing unit by unlawful elements rendering the unit unfit for production, accident, not attributed due to negligence of ARN, its agents, its employees which renders the manufacturing unit unfit for production of Products, and any incident which makes it impossible for performance of the contract as per Terms which could not be foreseen and is beyond the reasonable control of ARN.
3. That complete road blockage due to civil unrest, protest, riots, war, destruction, collapse of motorable carriageway due to natural calamity shall also constitute as force majeure events.
4. That if the force majeure events persists for more than thirty (30) days, the contract shall stand terminated and that such termination shall not be deemed as breach of Terms.

1. ARN reserves the right to modify the terms of discounts, loyalty program, it offers to its Consumer vide prior notice.
2. ARN reserves the right to discontinue any its offers with prior notice to is Users, Consumers.
3. ARN reserves the right to modify the terms of Terms and Conditions. That until a valid contract comes in place with a User, ARN shall not be obligated to issue prior notice of any modification to the terms to any User.
4. That Updated Date would be mentioned therein the Website after every update to the Terms, however, for any change in the terms for any of its offers no such date would be mentioned, however, a copy of old terms can be sought and the same would be provided upon written request by a Consumer, who has enrolled for such offers and services.
5. AI technology use – "ARN may use artificial intelligence technologies, including chatbots, recommendation engines, or AI-generated content, to enhance customer experience and streamline support. (i) AI-generated responses are for informational purposes only and subject to human review where necessary. (ii) ARN does not use AI for automated decision-making that materially affects customer rights without human oversight. (iii) As technology evolves, ARN's use of AI may expand in compliance with applicable data protection and consumer protection laws."

That if any provision of these Terms & Conditions are held to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

The Terms herein shall be governed by the Law of Republic of India. That the Courts of New Delhi shall have the exclusive jurisdiction against any disputes arising out of the Terms.

That both the parties to this Terms herein unequivocally consent to refer their disputes arising from herein, upon failure to settle it amicably, but not before 30 days, to arbitration proceedings as per Arbitration and Conciliation Act, 1996, as amended time to time. That the parties agree that the arbitral proceeding shall be conducted by a sole arbitrator which shall be mutually appointed by both the parties. If the parties are unable to mutually appoint an arbitrator, proceedings under Section 11 of the Arbitration and Conciliation Act, 1996 can be initiated for appointment of an arbitrator or if it is agreeable to both parties they may opt for institutional arbitration under DIAC or any other as agreed by both. That both parties agree that they would be bound by the arbitral award and they shall abide, comply with it. The seat and venue of the arbitration would be New Delhi. That the cost of arbitration shall be borne equally by both the parties.

That the Terms and Conditions, Privacy Policy, material description, product instruction, product care, warranty shall form part of the entire Terms and Conditions and should not be inferred in isolation. That all the documents forming part of the entire Terms and Conditions shall be construed harmoniously.

Complaints received shall be acknowledged within 48 hours and tried to be disposed within one (1) month time.

1. That ARN's Website is hosted on Shopify's platform which has its default Terms and Conditions and Privacy Policy for Users, Purchasers, Consumers visiting, interacting with ARN's Website.
2. That Shopify is not responsible for any aspect of any sales of ARN's Products, thus, no claim regarding any injury, damage, or loss resulting from purchased products and services can be brought against Shopify and its affiliates. You, hereby expressly release Shopify and its affiliates from any such claims.